Moving from Edinburgh to Spain – Excellent service, thank you.
David was very helpful from the outset, quickly responding to any queries and enabling our move from Edinburgh to rural Spain to progress smoothly. The team were excellent, hardworking and lovely people. We would have no hesitation in recommending this company.
A huge thank you to Neville and Kyle, it was great to meet you both, hope you are scheduled for a well earned rest soon!
We have just completed our move. it started with DD packing 1500 books and delivering to the local school as requested. This was done by Kyle on his own very efficiently. DD spent 3 days packing up our stuff to go into storage. They were organised and helpful as well as very efficient. All packages were accurately recorded. The three individuals led by Ross worked extremely hard. After 3 months in storage they brought our possessions to our new house. Again the performance of Ross and Sam was exemplary and a credit to the company. They could not have been more helpful and notwithstanding it was our fault in not sufficiently culling our possessions for this downsizing exercise they performed the task of delivering our stuff successfully and with enthusiasm. We hope we do not repeat this exercise for quite some time but should we then we would only use DD.
Made it, in spite of French strike action
By now, Ross and Danny will be well on their way to Spain after a well-deserved rest. They worked like absolute trojans yesterday from the time they arrived at 10.30 till they left well after 6. They were ever so obliging, and carried even the heaviest pieces of furniture up tight staircases with a smile. We were so pleased to be able to unload all our belongings in one day. The van was so well packed and thus far there’s been no evidence of any breakages or scratches. However, we still have many many boxes to unpack! Full marks to your team for a first class service, and please pass on our very grateful thanks to Ross and Danny in particular.
Shockingly Bad Service
David Dale took our removal, did not deliver it in Madrid because they hadn’t bothered to get the permit needed to park – even though they claim to have 40 years experience in Spain – and so drove it off to Alicante, four hours away. They then charged us to release our stuff. Lawyers are now preparing legal action.
DO NOT HIRE THIS COMPANY.
Response from David Dale Removals
Thank you for your review.
Our contract with you was to deliver to a flat with FREE parking and not above ground or first floor as per the signed acceptance form and initial request for an official quote.
As we were not informed the delivery was on the 9th floor with no goods lift when the address was given to us, and a parking permit/ shuttle was required, we took your goods to our store and gave you a quote for redelivery which you chose not to accept.
We do believe we have fulfilled our contract.
York to Full Sutton unexpectedly via Storage
David Dale were excellent, everything packaged well and removal started perfectly on time. Then our purchase fell through at the very last minute whilst half our possessions were already in their yard. Our sale still on track, so at very short notice our possessions went into storage for 4 months. New house purchased and David Dale delivered everything from storage to our new rural retreat. Despite having a narrow access lane, that wasn’t going to be a problem – smaller van was pressed into service which meant extra work for the team. Nothing was too much trouble and the move was completed as planned.